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> Advanced Directives
> Enjoying your Cincinnati Stay
> Guide to Surgery
> Visitor's Map

> Visitors

> Amenities
   ATM
   Flowers, Packages and Mail
   Gift Shop
   Patient Telephone Calls
   Visitor Telephones

> Food and Dining
   Cafeteria
   Starbucks
   Vending Machines
   Wall Street Deli

> Overnight Accommodations

> Parking / Shuttle / Valet
   Patient / Visitor Parking

> Smoking Policy

> Interpreter Services

> Visiting Hours

Visitors top of page

Visitors above the age of 14 are welcome to visit patients during visiting hours. Health Department infection control regulations prohibit children under the age of 14 on patient floors. Exceptions may be made on an individual basis if you contact the head nurse of the patient's nursing unit. Children waiting in the lobby must be under the supervision of an adult. If you are visiting before surgery, arrive at least one hour before the surgery is scheduled and check in at the nursing station on the patient’s floor. Lounges for visitors are located on most inpatient floors.

Amenities

Automatic Banking Machines (ATM) top of page

Four automatic teller machines are located in the hospital: on the first floor outside the cafeteria, on the ground floor in the hallway leading to the tunnel, on the first floor in the vending area by the bookstore (behind the cafeteria) and a CINCO machine is located on the ground floor under the staircase.

Flowers, Packages and Mail top of page

Flowers, mail and packages should be sent to 234 Goodman Street, Cincinnati, OH 45219. Mail and flowers are delivered daily. Flowers will arrive in patients' rooms after 3:00 pm Patients in the Burn Center and patients who are immunosuppressed may only receive silk flowers and balloons. Other 4 North-West patients may receive fresh flowers. Flowers received after a patient's discharge will be returned to the florist. Any mail received after a patient is discharged will be forwarded to the patient's home.

Gift Shop top of page

Gift ShopUniversity Hospital Gift Shop, conveniently located on the ground floor off the main lobby, offers a tremendous assortment of merchandise selected to meet the diverse needs of University Hospital community.  Shoppers may choose from a wide variety of gifts including fresh flowers, balloons, figurines, home décor items, candles and lotions, and fashion clothing and jewelry – and make them extra special with an appropriate Hallmark card.

Hospital patients also appreciate the large selection of sleepwear, such as bed jackets, nightgowns, robes, pajamas and slippers. Children’s amusements such as toys and books are available, as well as an assortment of magazines, books, sundries, personal care items and drinks and snacks.

Phone Orders Are Welcome

Long distance well-wishers and patients unable to leave their rooms are invited to use the Gift Shop’s delivery service. By dialing 513-584-4783, you can arrange to have a purchase delivered directly to the patient’s room – with no delivery charge.  A friendly Gift Shop employee will take your order over the phone and your purchase will be delivered that same day by a hospital volunteer or Gift Shop employee. Orders are welcome 7 days a week, and no minimum purchase is necessary.  The Gift Shop accepts Master Card, Visa, Discover, American Express and cash.

Custom Gift Baskets Made to Order

The Gift Shop will be pleased to prepare a gift basket designed to your exact specifications.  Choose the specific merchandise you want, provide an overall theme, or specify an amount you wish to spend – the Gift Shop will take it from there!  They will assemble and deliver a custom gift basket sure to make any patient feel special.

Delights for New Mothers

Door hangers featuring teddy bears and other newborn gifts are some of the Gift Shop’s top sellers.  They can be customized with the infant’s name.  Proud parents also appreciate our tremendous assortment of baby layette items and University Hospital logo merchandise.  And what new mother wouldn’t enjoy being pampered with a gift of a soothing lotion, candle, aromatherapy, or other spa-like specialty item?  

Special Features

The Gift Shop offers a frequent shoppers rewards program for its regular customers and also runs monthly sales promotions; be sure to ask what special is being promoted during the month.

We look forward to your visit!

Gift Shop Hours & Phone

8 am – 9 pm M-F
9 am – 8:30 pm S-S
513-584-4783

Telephone top of page

Telephones are connected in all patient rooms. Patients may receive calls from 7 a.m. until 10 p.m. Family and friends may call a patient directly by dialing the seven-digit number on the telephone in the patient’s room. Amplified telephones and telecommunication devices for the deaf are also available through the patient’s caregiver.

Unlimited local calls may be made from the patient’s room by dialing “9” and the seven-digit number. Long distance calls must be placed through the hospital operator and charged collect or to a telephone credit card.

Cellular telephone calls are not permitted in the hospital because transmission interferes with delicate patient monitoring equipment.

Payphones are located in waiting areas and solariums on each floor and in the main lobby. A text telephone is located in the main lobby as well.

Food and Dining

Cafeteria top of page

The cafeteria is located on the first floor.

Hour of operation are:

Breakfast Lunch Dinner

Monday - Friday
6:30 - 9:30 a.m.

Closed Weekends
and Holidays

Monday -Thursday
11 a.m. - 2 p.m.
Friday
11 p.m. - 1:30 p.m.
Weekends / Holidays
11:30 a.m. - 2 p.m.

Monday - Friday
3:15 p.m. - 6:30 p.m.

Weekends / Holidays
3:15 p.m. - 6:30 p.m.

Starbucks top of page

Starbucks is located on the first floor behind the hospital cafeteria. Hours of operation are 6 a.m. to 7 p.m.

Vending Machines top of page

Vending machines can be found throughout the hospital. Machines found near the cafeteria offer a wide variety of beverages, snacks and sandwiches.

Wall Street Deli top of page

Wall Street Deli, sponsored by University Hospital Auxiliary, is located on the ground floor past the gift shop, near the elevators. It is open daily 7 a.m.- 8 p.m. and offers a variety of deli sandwiches, soups and a salad bar. Proceeds from the deli are donated to the hospital.

We've Opened
Our Doors For You

HOLMES ON EDEN

An affordable and comfortable hotel created for University Hospital patients, their friends, and families
Click here to visit



Click here to learn how to enjoy your Cincinnati stay.

Overnight Accommodations top of page

University Hospital provides affordable, comfortable accommodations at The Holmes on Eden, located in the Holmes Building for its patients and out-of-town or local family members who would like to remain near while a loved one is in the hospital. For more information, please call 513-584-7751 or 800-278-7751, or email us at Holmes-Hotel@Healthall.com.

Should you need local accommodations, the patient relations department at University Hospital can help you find the accommodations that best suit your needs. For more information, call 513-584-6201.

For other hotel accommodations and discounts nearby click here.

Parking / Shuttle / Valet

Patient and Visitor Parking top of page

University Hospital offers low-cost parking for all patients and visitors in Goodman Garage, located off of Highland Ave. Visitors and patients who have oversized vehicles can park in Holmes lot 15, at the corner of Eden Avenue and Albert Sabin Way. Below is information on hours, rates and how to get your parking ticket discounted.

Regular Hours

Monday - Friday, 7:00 a.m. – 10:30 p.m.
Get your ticket validated.

If you exit Goodman Garage during regular hours, you will be charged a maximum of $2 for parking if your ticket is validated (patients and visitors only). To get your parking ticket validated, have it stamped at the main lobby information desk, the emergency department front desk or at your caregiver’s office.

Closed Hours

Monday – Thursday: 10:30 p.m. – 7:00 a.m.
Friday: 10:30 p.m. – midnight
Get a token note.

If you exit Goodman Garage during closed hours, you will not be charged if you have a token note (patients and visitors only). Token notes are available at the main lobby information desk and the emergency department front desk. If you do not have a token note during closed hours, you will need to deposit $5 in the coin unit to exit the garage. The coin unit accepts $1, $5, $10 and $20 bills. The cashier’s office in the hospital can give change Monday through Friday from 8 a.m. to 4:30 p.m. You cannot use your stamped ticket to exit the garage during these hours because there is no attendant on duty.

Free Parking

Weekends (Friday at midnight to Monday at 5:30 a.m.) and holidays recognized by the hospital.

If you exit Goodman Garage during weekend hours and hospital-recognized holidays, you do not have to pay or use token notes. The exit gate will automatically go up when you approach it slowly with your car during these hours.

Valet Service

For your convenience, the hospital provides valet parking for special needs patients and visitors. Valet parking is available from Monday – Friday, 8:30 to 5 p.m. (excluding holidays) and is accessible at the hospital’s main entrance on Bellevue Avenue. Cost is $3.

For questions about parking or valet service, please call 513-584-7317.

Shuttle

University Hospital shuttle runs Monday – Friday, 7:30 a.m. to 5 p.m., round trips beginning every 15 minutes. All trips begin at the main hospital entrance. Stops include The Barrett Center, Medical Arts Building, Holmes, MRI, Main Outpatient Building, Ambulatory entrance and the Hoxworth Center. Click here to see a map.

For more information, call Parking and Access Control at 513-584-7317.

Smoking Policy top of page

For the health of our patients, visitors, employees, volunteers and medical staff, University Hospital will be a tobacco free environment beginning on January 1, 2006. This includes all facilities and vehicles on campus.

Interpreter Services top of page

Sign and Foreign Language interpreters provide hearing impaired and limited English proficient (LEP) patients interpreting services for medical treatment and care. Spoken language interpreters cover the following languages: Arabic, Bambara, Chinese Mandarin, French, Fulani, Portuguese, Russian and Spanish. Interpreters for other languages can be arranged by calling the Interpreter department. Interpreters are accessible 24 hours a day, seven days a week.

For deaf and hard of hearing patients, we offer TTY’s, light signalers, baby cry signalers, pillow vibrators, and close captioning on TVs. For LEP patients, we offer two channels of Spanish TV with the option of Spanish Captioning and double-hook phones for ease of communication with providers.

Spoken Language Interpreter: 513-584-8458

Sign Language Interpreter: 513-584-5052 Forms for Patients

Visiting Hours top of page

Non-Intensive Care

Medical and Surgical Units
Various Floors
8 am - 9 pm

Obstetrical Unit
Main Hospital, 3rd Floor
8 am - 9 pm

Psychiatry

Located in the Main Hospital on the 8th Floor.
Visiting hours for all psychiatric units are:
Weekdays, 6 pm - 8 pm
Weekends and Holidays, 2 pm - 8 pm

Special Care Areas

Burn Center
Main Hospital, 5th Floor
12 pm - 7 pm

Cardiac Care Unit (CCU)
Critical Care Pavilion, 6th Floor
12 pm - 8 pm

Cardiac Care Unit Stepdown
Critical Care Pavilion, 6th Floor
8 pm - 9 pm

Cardiac Surgery Intensive Care Unit (CICU)
Critical Care Pavilion, 2nd Floor
10 am - 2 pm
4 pm - 7 pm
8 pm - 8:30 pm

Medical Intensive Care Unit (MICU)
Critical Care Pavilion, 7th Floor
10:30 am - 11 am
1:30 pm - 2:30 pm
4 pm - 5 pm
6 pm - 6:30 pm

Medical Stepdown Unit
Critical Care Pavilion, 7th Floor
8 am - 9 pm

Neonatal Intensive Care Unit (NICU)
Critical Care Pavilion, 3rd Floor
24-hr. visiting for parents, grandparents and approved visitors

Neuroscience Intensive Care Unit (NSICU)
Main Hospital, 4th Floor
11 am - 1 pm
4 pm - 6 pm
8 pm - 9 pm

Oncology Unit
Critical Care Pavilion, 8th Floor
12 pm - 8 pm

Surgical Intensive Care Unit (SICU)
Critical Care Pavilion, 2nd Floor
10:30 am - 12:30 pm
4:30 pm - 6:30 pm
8:15 pm - 9:00 pm