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> Visitors

> Amenities
   ATM
   Flowers, Packages and Mail
   Gift Shop
   Patient Telephone Calls
   Visitor Telephones

> Food and Dining
   Cafeteria
   Starbucks
   Vending Machines
   Wall Street Deli

> Overnight Accommodations

> Parking / Shuttle / Valet
   Patient / Visitor Parking

> Smoking Policy

> Interpreter Services

> Visiting Hours

Visitors

Visitors above the age of 14 are welcome to visit patients during visiting hours. Health Department infection control regulations prohibit children under the age of 14 on patient floors. Exceptions may be made on an individual basis if you contact the head nurse of the patient's nursing unit. Children waiting in the lobby must be under the supervision of an adult. If you are visiting before surgery, arrive at least one hour before the surgery is scheduled and check in at the nursing station on the patient’s floor. Lounges for visitors are located on most inpatient floors.

Amenities

Automatic Banking Machines (ATM)

Four automatic teller machines are located in the hospital: on the first floor outside the cafeteria, on the ground floor in the hallway leading to the tunnel, on the first floor in the vending area by the bookstore (behind the cafeteria) and a CINCO machine is located on the ground floor under the staircase.

Flowers, Packages and Mail

Flowers, mail and packages should be sent to 234 Goodman Street, Cincinnati, OH 45219. Mail and flowers are delivered daily. Flowers will arrive in patients' rooms after 3:00 pm Patients in the Burn Center and patients who are immunosuppressed may only receive silk flowers and balloons. Other 4 North-West patients may receive fresh flowers. Flowers received after a patient's discharge will be returned to the florist. Any mail received after a patient is discharged will be forwarded to the patient's home.

Gift Shop

The Gift Shop in the lobby is open from 8 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 8:30 p.m. on weekends. A wide variety of gifts, cards, toiletry items, snacks and fresh flowers are available.

Telephone

Telephones are connected in all patient rooms. Patients may receive calls from 7 a.m. until 10 p.m. Family and friends may call a patient directly by dialing the seven-digit number on the telephone in the patient’s room. Amplified telephones and telecommunication devices for the deaf are also available through the patient’s caregiver.

Unlimited local calls may be made from the patient’s room by dialing “9” and the seven-digit number. Long distance calls must be placed through the hospital operator and charged collect or to a telephone credit card.

Cellular telephone calls are not permitted in the hospital because transmission interferes with delicate patient monitoring equipment.

Payphones are located in waiting areas and solariums on each floor and in the main lobby. A text telephone is located in the main lobby as well.

Food and Dining

Cafeteria

The cafeteria is located on the first floor.

Hour of operation are:

Breakfast	Lunch	Dinner
Monday - Friday 6:30 - 9:30 a.m. Closed Weekends and Holidays	Monday -Thursday 11 a.m. - 2 p.m. Friday 11 p.m. - 1:30 p.m. Weekends / Holidays 11:30 a.m. - 2 p.m.	Monday - Friday 3:15 p.m. - 6:30 p.m. Weekends / Holidays 3:15 p.m. - 6:30 p.m.

Starbucks

Starbucks is located on the first floor behind the hospital cafeteria. Hours of operation are 6 a.m. to 7 p.m.

Vending Machines

Vending machines can be found throughout the hospital. Machines found near the cafeteria offer a wide variety of beverages, snacks and sandwiches.

Wall Street Deli

Wall Street Deli, sponsored by the University Hospital Auxiliary, is located on the ground floor past the gift shop, near the elevators. It is open daily 7 a.m.- 8 p.m. and offers a variety of deli sandwiches, soups and a salad bar. Proceeds from the deli are donated to the hospital.

We've Opened Our Doors For You An affordable and comfortable hotel created for The University Hospital patients, their friends, and families Click here to visit Click here to learn how to enjoy your Cincinnati stay.

Overnight Accommodations

University Hospital provides affordable, comfortable accommodations at The Holmes on Eden, located in the Holmes Building for its patients and out-of-town or local family members who would like to remain near while a loved one is in the hospital. For more information, please call 513-584-7751 or 800-278-7751, or email us at Holmes-Hotel@Healthall.com.

Should you need local accommodations, the patient relations department at University Hospital can help you find the accommodations that best suit your needs. For more information, call 513-584-6201.

For other hotel accommodations and discounts nearby click here.

Parking / Shuttle / Valet

Patient and Visitor Parking

University Hospital offers free or low-cost parking for all patients and visitors in Goodman Garage, located off of Highland Ave. Visitors and patients who have oversized vehicles can park in Holmes lot 15, at the corner of Eden Avenue and Albert Sabin Way. Below is information on hours, rates and how to get your parking ticket discounted.

Regular Hours

Monday - Friday, 7:00 a.m. – 10:30 p.m.
Get your ticket validated.

If you exit Goodman Garage during regular hours, you will be charged a maximum of $2 for parking if your ticket is validated (patients and visitors only). To get your parking ticket validated, have it stamped at the main lobby information desk, the emergency department front desk or at your caregiver’s office.

Closed Hours

Monday – Thursday: 10:30 p.m. – 7:00 a.m.
Friday: 10:30 p.m. – midnight
Get a token note.

If you exit Goodman Garage during closed hours, you will not be charged if you have a token note (patients and visitors only). Token notes are available at the main lobby information desk and the emergency department front desk. If you do not have a token note during closed hours, you will need to deposit $5 in the coin unit to exit the garage. The coin unit accepts $1, $5, $10 and $20 bills. The cashier’s office in the hospital can give change Monday through Friday from 8 a.m. to 4:30 p.m. You cannot use your stamped ticket to exit the garage during these hours because there is no attendant on duty.

Free Parking

Weekends (Friday at midnight to Monday at 5:30 a.m.) and holidays recognized by the hospital.

If you exit Goodman Garage during weekend hours and hospital-recognized holidays, you do not have to pay or use token notes. The exit gate will automatically go up when you approach it slowly with your car during these hours.

Valet Service

For your convenience, the hospital provides valet parking for special needs patients and visitors. Valet parking is available from Monday – Friday, 8:30 to 5 p.m. (excluding holidays) and is accessible at the hospital’s main entrance on Bellevue Avenue. Cost is $3.

For questions about parking or valet service, please call 513-584-7317.

Shuttle

The University Hospital shuttle runs Monday – Friday, 7:30 a.m. to 5 p.m., round trips beginning every 15 minutes. All trips begin at the main hospital entrance. Stops include The Barrett Center, Medical Arts Building, Holmes, MRI, Main Outpatient Building, Ambulatory entrance and the Hoxworth Center. Click here to see a map.

For more information, call Parking and Access Control at 513-584-7317.

Smoking Policy

For the health of our patients, visitors, employees, volunteers and medical staff, University Hospital will be a tobacco free environment beginning on January 1, 2006. This includes all facilities and vehicles on campus.

Interpreter Services

Sign and Foreign Language interpreters provide hearing impaired and limited English proficient (LEP) patients interpreting services for medical treatment and care. Spoken language interpreters cover the following languages: Arabic, Bambara, Chinese Mandarin, French, Fulani, Portuguese, Russian and Spanish. Interpreters for other languages can be arranged by calling the Interpreter department. Interpreters are accessible 24 hours a day, seven days a week.

For deaf and hard of hearing patients, we offer TTY’s, light signalers, baby cry signalers, pillow vibrators, and close captioning on TVs. For LEP patients, we offer two channels of Spanish TV with the option of Spanish Captioning and double-hook phones for ease of communication with providers.

Spoken Language Interpreter: 513-584-8458

Sign Language Interpreter: 513-584-5052

Visiting Hours

Medical and Surgical Floors
Noon - 8 p.m.

Obstetrical Unit
3rd floor, Main Hospital
11 a.m. - 8 p.m.

Psychiatry, Adult Inpatient
8 North, 8 East, 8 West (COAC), 8 South and Psychobiology 8th floor, Main Hospital
Weekdays: 6 - 8 p.m.
Weekends/Holidays: 2 - 8 p.m.

Cardiac Surgery Intensive Care Unit (CICU)
2nd floor, Critical Care Pavilion
10 - 10:30 a.m.
2 - 3 p.m.
6 - 7 p.m.

Neonatal Intensive Care Unit (NICU)
3rd floor, Critical Care Pavilion
23-hour visiting (parents and grandparents only)
No visiting: 3 - 4 p.m.

Oncology
Noon - 8 p.m.

Medical Intensive Care Unit (MICU) and Medical Step-down Unit
7th floor, Critical Care Pavilion
10:30 - 11 a.m.
1:30 - 2 p.m.
4:30 - 5 p.m.
6:30 - 7 p.m.

Medical Step-down Unit
7th floor, Critical Care Pavilion
Noon - 8 p.m.

Cardiac Care Unit (CCU)
6th floor, Critical Care Pavilion
Noon - 2 p.m.
4 - 7 p.m.

Cardiac Care Step-down Unit
Noon - 2 p.m.
4 - 7 p.m.

Burn Center
5th floor, Main Hospital
Noon - 7 p.m.

Surgical Intensive Care Unit (SICU)
2nd floor, Critical Care Pavilion
10:30 - 11 a.m.
1:30 - 2 p.m.
4:30 - 5 p.m.
6:30 - 7 p.m.
8:30 - 9 p.m.

Surgical Step-down Unit
2nd floor, Critical Care Pavilion
11 a.m. - 2 p.m.
5 - 8 p.m.

Neuroscience Intensive Care Unit (NSICU)
4th floor, Main Hospital
10:15 - 11 a.m.
2:15 - 3 p.m.
5:15 - 6 p.m.
8 - 8:30 p.m.