University Hospital is accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Accreditation means that University Hospital has demonstrated compliance with organizational, patient care and safety standards.

University Hospital has set standards to continuously improve performance, provide the highest quality of patient care and to ensure our patients our treated in a safe environment. In response, the Administration and Board of Directors have invited JCAHO to conduct a full survey of University Hospital.

University Hospital, in conjunction with the Joint Commission, views the survey process as part of our efforts to provide the highest standard of care, and not a one-time "inspection" of compliance. We use this opportunity to have key processes validated and welcome recommendations for improvement. We also initiate proactive steps for performance improvement.

For further information concerning the Joint Commission on Accreditation of Healthcare Organizations, visit their Web site at www.jcaho.org.

If you have a concern or complaint about patient care or safety, we encourage you to contact the department manager. When a complaint cannot be responded to promptly by the person initially contacted or to the concerned parties' satisfaction you may choose to contact Patient Relations at 584-2601. Patient Relations will work in partnership with the department manager to resolve the patient/visitor, problem/complaint promptly. If you do not feel like your concern can be resolved through the hospital, please contact the Joint Commission’s Office of Quality Monitoring directly to report any concerns or register complaints. You may call 1-800-994-6610 or e-mail complaint@jcaho.org.